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THOUGHT L
EADERS AND B
EST P
RACTICES
Heidi Miller
Social Media Manager at Spoken Communications and GotVoice, Heidi is a consul-
tant and community manager working with businesses and nonprofits interested in
building and running communities and social applications. You can follow Heidi on
Twitter (@heidimiller) and read more about Heidi and her “Diary of a Shameless Self-
Promoter” podcast here:
http://www.heidi-miller.com/
Gaurav Mishra
Gaurav Mishra is the CEO of 2020 Social, the firm I work with in India. You can fol-
low Gaurav on Twitter (@Gauravonomics) and read more from him at his blog:
http://www.gauravonomics.com
Kate Niederhoffer
Dachis Group principal Kate Niederhoffer offers her perspective on social technology
and its measurement. You can follow Kate on Twitter (@katenieder) and read her blog
here:
http://socialabacus.blogspot.com/
Nick O’Neill
Writer and Industry Analyst Nick O’Neill publishes “Social Times,” a collection of
reviews and commentary on a variety of social media topics including the use of ana-
lytics. You can follow Social Times on Twitter (@allnick) and you’ll find the Social
Times online site here:
http://www.socialtimes.com/about/
Jeremiah Owyang
Altimeter’s Jeremiah Owyang is a recognized expert in the tools, technologies, and
techniques that are essential when applying social concepts to business. You can follow
Jeremiah on Twitter (@jowyang) and read his blog here:
http://www.web-strategist.com/blog/
K. D. Paine
Tired of hearing “The problem with social media is that you can’t measure it?”
Encourage people within your organization to look at K. D. Paine’s “PR Measurement
Blog.” You can follow Katie on Twitter (@kdpaine) and read more from her here:
http://kdpaine.blogs.com/