SupervisorMiddle ManagerTop-Level ManagerExecutiveCoaching and___Coaches troubled___Provides coaching___Allocates resources___Sets policy forCounselingemployees.and training forfor EmployeeCounseling.(continued)troubled employees.Assistance Programs.___Refers employees to___Establishes EmployeeEmployee Assistance.Assistance Programs.Human Relations___Is aware of own___Establishes programs___Develops policy___Develops policy(Intra-group)attitudes, assumptions,to foster appreciationendorsing diversityendorsing diversityand beliefs aboutof others’ values,of personnel.of personnel.people.attitudes, and beliefs.___Develops a work___Applies knowledge of___Works to create___Sets the tone of theenvironment that isgroup dynamics andsupportive workorganization’s culture.supportive and thathuman behavior toculture.involves other people.all programs.___Shows continual___Shows continual___Shows continual___Shows continualinterest in employeeinterest in employeeinterest in employeeinterest in employeeneeds and problems,needs and problems,needs and problems,needs and problems,and respondsand respondsand respondsand respondsappropriately.appropriately.appropriately.appropriately.___Facilitates resolution___Resolves difficult inter-___Resolves difficult___Resolves difficultof conflict in ownpersonal and inter-inter-personal andinter-personal andwork unit.unit conflicts.inter-unit conflicts.inter-unit conflicts.HANDOUT 17.1
ORGANIZATIONAL LEADERSHIP ASSESSMENT
(continued)