Supervisor
Middle Manager
Top-Level Manager
Executive
Coaching and
___
Coaches troubled
___
Provides coaching
___
Allocates resources
___
Sets policy for
Counseling
employees.
and training for
for Employee
Counseling.
(continued)
troubled employees.
Assistance Programs.
___
Refers employees to
___
Establishes Employee
Employee Assistance.
Assistance Programs.
Human Relations
___
Is aware of own
___
Establishes programs
___
Develops policy
___
Develops policy
(Intra-group)
attitudes, assumptions,
to foster appreciation
endorsing diversity
endorsing diversity
and beliefs about
of others’ values,
of personnel.
of personnel.
people.
attitudes, and beliefs.
___
Develops a work
___
Applies knowledge of
___
Works to create
___
Sets the tone of the
environment that is
group dynamics and
supportive work
organization’s culture.
supportive and that
human behavior to
culture.
involves other people.
all programs.
___
Shows continual
___
Shows continual
___
Shows continual
___
Shows continual
interest in employee
interest in employee
interest in employee
interest in employee
needs and problems,
needs and problems,
needs and problems,
needs and problems,
and responds
and responds
and responds
and responds
appropriately.
appropriately.
appropriately.
appropriately.
___
Facilitates resolution
___
Resolves difficult inter-
___
Resolves difficult
___
Resolves difficult
of conflict in own
personal and inter-
inter-personal and
inter-personal and
work unit.
unit conflicts.
inter-unit conflicts.
inter-unit conflicts.
HANDOUT 17.1
ORGANIZATIONAL LEADERSHIP ASSESSMENT
(continued)