stronger digital and physical integration to command a premium
price?
Addictive Action
Many products reveal their full set of sensorial qualities only
through use. For physical products with multiple states, such as
open/closed or on/off, the transition between those states can
itself be sensorially satisfying, something more than a means to
an end.
The opening and closing of a Zippo lighter feels good. Zippo has
used the same design throughout its 80-year history and the
“click” of a Zippo flipping open is recognizable enough to serve
as a dramatic moment in over 1,500 television shows and films.^13
Smokers who use Zippo lighters find themselves addicted to
more than their cigarettes, absentmindedly flipping their lighter
open and closed repeatedly. It would be hard to estimate the
ratio of Zippo clicks to lit cigarettes, but it’s safe to say that it is
far from 1:1.
What fosters this kind of delightfully addictive feeling? What
triggers us to do something repeatedly with no apparent
purpose? Is this kind of enjoyable transition something that
happens by accident, or can it be intentionally designed for? In
1933, the differentiating characteristic in the design of the Zippo
lighter was not its resistance to wind, but the ease of opening
and lighting it with one hand. It was a success because of the
experience it provided, including that distinctive click. It’s not
surprising that the company founder, George G. Blaisdell, made
up the word “Zippo” primarily because he liked the way it
sounded.
(^13) "Zippo : Then and Now." Zippo. Accessed January 25, 2015.
http://www.zippo.com/about/article.aspx?id=1574.