7 Habits Of Highly Effective People

Attitude & Skill of Empathy

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Empathic Listening Responses (do it)

Repeat verbatim Repeat verbatim

Rephrase content Rephrase content

Reflect feelings Reflect feelings

Rephrase content and reflect feelings Rephrase content and reflect feelings

Discern Discern

when Empathy is not appropriate when Empathy is not appropriate

First Understand,

then be Understood