Coaching, Mentoring and Managing: A Coach Guidebook

Counseling Evaluation Exercise ........................................................................

Think of a team member who consistently delivers

unsatisfactory behavior. That may mean coming to work late,

goofing off or failing to complete work properly. Now answer

these eight questions about the last time you counseled him.

If you have thought through these questions and listed your

answers, you will have developed an abbreviated action plan for

dealing with any difficult behavior. Use these to debrief your

sessions with your people.

Coaching, Mentoring and Managing

5

1. Did I take the time to know all the facts?


2. Did I explain the specific behavior I wanted him to change?


3. Were my questions closed or open-ended?


4. Did I communicate the reasons the change was required?


5. Did I include myself in the problem?


6. How did I provide opportunities for change?


7. What minimum standards did I communicate?


8. Did I offer positive consequences when change occurred?