Chapter Quiz ......................................................................................................

1. What are the four keys to effective counseling?


2. Name three of the five steps to positive confrontation.


3. List eight ways to eliminate unsatisfactory behavior.


4. Name five of the 10 elements of productive
   counseling sessions.


5. Who is one team member you look forward to “molding”
   over the next few months?

Coaching, Mentoring and Managing

5

?