Coaching, Mentoring and Managing: A Coach Guidebook

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Exercise Analysis ...............................................................................................

Rarely do the numbers match. The opportunities for

recognizing accomplishments seldom equal the amount of times a

coach tells her people how great, successful and skilled they are.

On average, a good coach acknowledges performance

improvement one out of every four times.

So what? Who cares? You better. The whole StaffCoach™

Model is based on performance-management techniques and

behavior modification. You get what you reward. Focus on

recognition of a behavior and you will get more of that behavior.

Coach positively, communicate positively, reward positively. Your

people care. Your organization benefits.

Nonperformance occurs not because of a flaw on your

people’s part. Certainly they do or don’t do something that gives

you poor results or lesser performance than you require. But

whose fault is that? The premise of this manual makes that clear:

You cause, encourage, set up results. Employee or team non-

performance occurs because of your poor coaching.

StaffCoaching™ is about the interventions you take to build

performance improvement. The old upper-management challenge,

“That’s what you did yesterday; what are you going to do for me

today?” turns into a positive IF you recognize yesterday’s

successes and build on those achievements. Continuous

improvement is possible with coaching wisdom and consistency.

Lasting Impact ...................................................................................................

Your most important impact as a manager and coach centers

on your people — what they do. A significant role of coaching is

creating the work environment that allows employees to be

motivated. All associates want to be magnificent. You facilitate

their ability to excel by supporting and instructing and guiding.

Encourage your people to find balance in their lives and model

how. Enthusiasm and celebration will allow this. One wise coach

provided her people with these guiding words:

Coaching, Mentoring and Managing

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