NDEX
I
15-5-10 formula 130, 151
3-1-3 formula 96–97
A
ABCs of ensuring understanding 57
Ash, Mary Kay x
Ashe, Arthur 2
attitude and values 269–270
Austin, Nancy 222
authority-driven thinkers 135–136
B
Beecher, Henry Ward 51
behavior modification 189–192, 276
C
Carlyle, Thomas 51
case study 18–21, 34–35, 60–62, 72–75, 118–122,
154–155, 187–189, 207–210
Cather, Willa 143
cautions for coach 111–112
chapter quiz 36, 77, 124, 158–159, 198, 225–226, 258
chapter summary 35, 76, 123, 157–158, 197,
224–225, 257