eagerness to learn 156
movement toward “expert” status 156
attitude of “advocacy” 156
eliminate unsatisfactory behavior, eight ways to 176–181
emotional maturity 127, 131–132
emotional thinkers 137–139
Epictetus 3
exercise
applying the four p’s 252
behavior modification 192
counseling evaluation 182
creating open-ended alternatives 194
demonstrate StaffCoach™ values 26
determining coach role required 234–235
does counseling work for your team? 196
errors in coaching 248–249
fact-recap sheet 213
find motivators 109–111
individual questionnaire 50
job phase progress report 150
on-the-job evaluation form 46
performance assessment 39
positive vs. critical remarks 171
problem-solving discussion aid 174
protégée tasks 147
recap form 44
reports on progress 101
supervisory observation form 48
team booster forms 107
tracing your personal values history 24
F
face-to-face counseling, ten essentials 183–188
five insights of high-performance coaches 27–33
consequences determine performance 32–33
individuality should be valued and explored 29–31
lack of motivation often reflects discouragement 31–32
people behave based on thoughts 28–29
people treated responsibly take responsibility 33
Index