Five-Step StaffCoaching™ Model 37–77
Steps 1–5 40–41
Fournies, Ferdinand xi, 38, 57, 91
G
Gilliam, Joe 274
Greeley, Horace 220
group vs. team 200–201
H
Hazlitt, William 251
Hubbard, Kim 86
hurdles to performing coaching role 238–247
detached leadership 239
failure to be specific 242–243
failure to identify results 246
failure to provide perspective 241–242
failure to secure commitment 244
impatience 247
lack of goals 239–241
taking the course of least resistance 244–245
I
intuitive thinkers 140
involvement 3, 16–17, 20, 22, 26
Irving, Washington 224
J
Jordan, Barbara 80
Joubert 101
K
Kaiser, Henry 79
Kelly, George 11
key ingredients 270–272
key phases of successful mentoring 142–151
conduct 148–149
observe 143–145
participate 145–146, 148
Kissinger, Henry ix, 162
knee-jerk responses 15–16, 116–117, 135
Coaching, Mentoring and Managing