140 ACCOUNTING FOR MANAGERS
Conclusion...........................................
Operations decisions are critical in satisfying customer demand. Optimizing pro-
duction capacity for products or services using relevant costs for decision-making
and understanding the long-term impact of production design and continuous
improvement are both necessary to improve business performance. These tech-
niques can be applied to other organizations in the value chain (suppliers and
customers) and to competitors in order to improve competitive advantage.
References............................................
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Hammer, M. and Champy, J. (1993).Reengineering the Corporation: A Manifesto for Business
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Kaplan, R. S. and Cooper, R. (1998).Cost and Effect: Using Integrated Cost Systems to Drive
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