chapter 13
Work-Related Stress
and Burnout
OBJECTIVES
After reading this chapter, the student should be able to:
■Identify signs and symptoms of stress, reality shock, and
burnout.
■Describe the impact of stress, reality shock, and burnout on
the individual and the health-care team.
■Evaluate his or her own and colleagues’ stress levels.
■Develop strategies to manage personal and professional
stresses.
OUTLINE
Consider the Statistics
Stress
Effects of Stress
Responses to Stress
The Real World
Initial Concerns
Differences in Expectations
Additional Pressures on the New Graduate
Resolving the Problem
Burnout
Definition
Aspects
Stressors Leading to Burnout
Personal Factors
Job-Related Conditions
Human Service Occupations
Conflicting Demands
Technology
Lack of Balance in Life
Consequences
A Buffer Against Burnout
Stress Management
ABCs of Stress Management
Awareness
Belief
Commitment
Physical Health Management
Deep Breathing
Good Posture
Rest
Relaxation and Time Out
Proper Nutrition
Exercise
Mental Health Management
Realistic Expectations
Reframing
Humor
Social Support
Organizational Approaches to Job Stress
Conclusion197