272 Indexin conflicting work-family demands,
205–206
conflicts from issues related to, 93
sexual harassment and, 179
Gene therapy
ethical issues in, 54
General adaptation syndrome
in stress response, 198
Generation of possible solutions
in problem solving, 94f, 95
Genetics
ethical issues in, 52–54
Globalization
Health-care trends and, 132–133
Goal setting
in effective leadership, 9f, 10
ethical dilemmas and, 50
in time management, 160–161,
161b–162b
Good Samaritan laws
overview of, 24
Goodrich
Annie, 247
Government agencies
patient safety quality and, 148b,
148–149
Ground rule setting
in informal negotiations, 97, 97b
Growth
as organizational goal, 60
professional, 191
Guidance
in management theory, 15, 15f
Guided imagery
in stress management, 209, 209b
Guidelines
in quality improvement, 137H
Hall
John, 242
Handle with Care campaign, 185
Harassment
sexual, 179–181, 180b
Hardiness
as buffer against burnout, 207
Harm
as component of negligence, 24
delegation and potential for, 121,
122f
principle of nonmaleficence and,
44–45
Health
delegation and, 124
promotion in codes of ethics of,
257–258
stress management and, 208–211,
209b–211b
Health care
in Canada, 253current status of, 252
economic climate and, 143–146,
144f, 252–253
future needs in, 253
history and overview of, 132–135,
133t, 134b–135b
macro and micro changes in, 104
quality and safety in, 131–150.
See alsoQuality of care; Safety
quality in codes of ethics of, 257–258
reform in
need for, 150–153, 151b, 252–253
role of nursing in, 151–152
Health insurance
in health-care crisis, 252–253
Health Insurance Portability and
Accountability Act
confidentiality and, 24–25
Health-care organizations
types of health care, 58–59
Health-care pollution
workplace, 193
Health-care providers
communication with, 80–81, 81t
types of orders written by, 81
Health-care surrogate
defined, 33
in ethical dilemmas, 44, 51
HealthIT, 149
Henderson
Virginia, 240, 247–248
Henry Street Settlement House, 240,
244
Hepatitis
from needlestick injury, 183
Herbert
Sydney, 242
Hicks v. New York State Department of
Health,125–126
Hierarchy of needs
Maslow’s, 106, 106f
Higgins
Margaret (Sanger), 244–246
Historical background
of health care, 132–135, 133t,
134b–135b
of nursing, 240–248
Hospital Quality Initiative, 149
Hospitals
Nightingale in reform of, 241–243
nursing shortage in, 145
safety hazards in, 172–173, 173t
Hostile environment
in sexual harassment, 180
Human Genome Project
ethical issues in, 53–54
Human immunodeficiency virus infec-
tion
from needlestick injury, 183
Human relations–based management
theory, 14–15Human service occupations
burnout in, 205
Hume
ethical theories of, 43
Humor
in stress management, 211I
Identification of issues
in problem solving, 94, 94f
Identification of options
in work assignment guidelines,
264–265
Impaired workers, 185–186
Implementation
of change, 108–110, 109f
in delegation, 118
in ethical dilemmas, 51
of solution, 94f, 95
Implied consent
defined, 28
Incompetence
in professional ethical dilemmas, 54
Indirect delegation
direct versus, 117, 125, 126t
Inertia
resistance to change and, 107
Informal negotiation
in conflict resolution, 92, 92b,
96b–97b, 96–98
Informal processes
organizational, 64
Information
in advance directive procedure, 32
health-care reform and, 151
as power source, 66
withholding of, 45
Informational activities
in effective management, 16f, 17–18
Informed consent
autonomy and, 44
in codes of ethics, 257–258
procedure and form for, 27–28
in standards of practice, 27–28
Initiative
in effective leadership, 9, 9f
Injuries
back, 184–185
needlestick, 183–184
prevention of
in risk management, 143
repetitive stress, 185
Innovation
workplace climate and, 191
Innovative organizational structure, 62,
64f
Inspiration
in leadership, 8
Institute for Healthcare Improvement
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