Microsoft Office Professional 2010 Step by Step eBook

Viewing Message Participant Information 633

The detailed view of the expanded People Pane for messages in an Exchange account. Click Add to

set up a connection from Outlook to an online social network.

The All Items tab of the detailed view displays all your recent communications with the

selected person. If you’re looking for a specific item, such as a meeting request or a

document attached to a message, you can filter the item list by clicking any of the tabs

to the left of the list.

Tip The detailed People Pane is available for all types of e-mail accounts. The images in this

book depict the People Pane for an Exchange account. The People Pane for a POP3 account is

identical except that the tabs are labeled with icons only rather than icons and words.

Troubleshooting the People Pane

When working with an Exchange account, you can display the People Pane in detailed

view only if the Cached Exchange Mode feature is enabled. If the Toggle button isn’t

visible in the expanded People Pane when you’re viewing an Exchange account

message, the likely problem is that Cached Exchange Mode is not enabled.

To enable Cached Exchange Mode, follow these steps:

1. In the Backstage view of the Outlook program window, click Account Settings,
   and then in the list that appears, click Account Settings.


2. On the E-mail page of the Account Settings dialog box, click your Exchange
   account, and then click Change.


3. On the Server Settings page of the Change Account wizard, select the Use
   Cached Exchange Mode check box, click Next, and then on the wizard’s final
   page, click Finish.
   The Toggle button should now be visible in the header of the expanded People Pane.