Choose ‘kind’
Truly assertive people use their skills responsibly. They know when to ‘chill out’ and
when to ‘come on strong’. And they never deliberately hurt others’ feelings.
So whenever you’re faced with a choice of demonstrating how right you are
and simply being kind, ask yourself whether it really matters, and if it doesn’t,
choose kind!
An assertive response
If someone is rude to you, put a hurt expression on your face and say, ‘You know, I
found that awfullyrude!’
45 HOW TO BE ASSERTIVE