9346$$$$FM

220 Notes

23. Peter Senge,The Fifth Discipline(New York: Currency/Doubleday, 1990),
    p. 143.

CHAPTER 2

1. James O’Toole,Leadership from A to Z(San Francisco: Jossey-Bass, 1999),
   p. 95.


2. Stuart Crainer,The 75 Greatest Management Decisions Ever Made(New York:
   AMACOM, 1999), p. 44.
   3.General Electric Annual Report, 1997.


3. Robert Levering and Milton Moskowitz, The 100 Best Companies to Work for
   in America(New York: Plume/Penguin, 1994), p. 291.


4. Ibid., p. 79.


5. Ben Cohen and Jerry Greenfield,Ben & Jerry’s Double Dip(New York: Simon
   and Schuster, 1997), p. 167.


6. Geoffrey Colvin, ‘‘Larry Bossidy Won’t Stop,’’Fortune, January 13, 1997,
   pp. 135–137.


7. Emily Duncan, ‘‘The New Reality,’’Leader to Leader[quarterly publication of
   The Drucker Foundation], Winter 2000, pp. 9–11.


8. Anita Roddick, ‘‘Leader as Advocate: Building the Business by Building the
   Community, An Interview with Anita Roddick,’’Leader to Leader,Summer
   2000, p. 21.


9. Thomas J. Neff and James M. Citrin,Lessons from the Top(New York: Cur-
   rency/Doubleday, 2001), p. 145.


10. Lee G. Bolman and Terrence E. Deal,Leading with Soul(San Francisco: Jossey-
    Bass, 2001), pp. 231–232.


11. David Bollier,Aiming Higher(New York: AMACOM, 1996), p. 172.


12. Robert F. Dennehy, ‘‘The Executive as Storyteller,’’Management Review,
    March 1999, pp. 42–43.


13. Gordon Bethune,From Worst to First(New York: John Wiley & Sons, 1998),
    p. 160.


14. C. William Pollard, ‘‘Mission as an Organizing Purpose,’’Leader to Leader,
    Spring 2000, pp. 17–21.


15. ‘‘Bonuses Aren’t Just for Bosses,’’Fast Company, December 2000, p. 74.


16. Telephone interview with Gary Heavin, August 2001.

CHAPTER 3

1. Robert Levering and Milton Moskowitz,The 100 Best Companies to Work for
   in America(New York: Plume/Penguin, 1994), p. 458.