Notes 221
- David Bollier,Aiming Higher(New York: AMACOM, 1996), p. 216.
- Thomas J. Neff and James M. Citrin,Lessons from the Top(New York: Cur-
rency/Doubleday, 2001), p.261. - Gordon Bethune,From Worst to First(New York: John Wiley & Sons, 1998),
p. 140.
5.The Excellence Files, video produced by Enterprise Media, Cambridge, Mass.,
1997. - Suzy Wetlaufer, ‘‘Organizing for Empowerment: An Interview with AES’s
Roger Sant and Dennis Bakke,’’Harvard Business Review, January–February
1999, p. 121. - Ben Cohen and Jerry Greenfield,Ben & Jerry’s Double Dip(New York: Simon
and Schuster, 1997), p. 51. - Neff and Citrin,Lessons from the Top, p. 231.
- John Grossman, ‘‘A Whirlwind of Humanity,’’Sky, January 1997, pp. 96–101.
- Richard Daft,Leadership: Theory and Practice(Fort Worth, Tex.: Dryden Press,
1999), p.352. - ‘‘Radical Ways of CEO Are a Boon to Bank,’’Wall Street Journal, March 20,
1995, B1–B2. - Neff and Citrin,Lessons from the Top, p.155.
- Telephone interview with Gary Heavin, August 2001.
- Stuart Crainer,The 75 Greatest Management Decisions Ever Made(New York:
AMACOM, 1999), pp. 86–87. - Levering and Moskowitz,The 100 Best Companies, pp. 278–280.
- Ibid., p. 56.
- Ibid., p. 324.
- Ibid., p. 408.
- Warren Blank,The 108 Skills of Natural Born Leaders(New York: AMACOM,
2001), p. 62. - Neff and Citrin,Lessons from the Top, p. 334.
- Ibid., p. 318.
- Telephone interview with Gary Heavin, August 2001.
- Levering and Moskowitz,The 100 Best Companies, p. 312.
- Ibid., p. 131.
- Lee G. Bolman and Terrence E. Deal,Leading with Soul(San Francisco: Jossey-
Bass, 2001), p. 225. - Levering and Moskowitz,The 100 Best Companies, p. 156.
- Bolman and Deal,Leading with Soul, p. 226.
- Pamela Coker, ‘‘Let Customers Know You Love Them,’’Nation’s Business,
August 1992, p. 9.
CHAPTER 4
- Patrick Lencioni, ‘‘The Trouble with Humility,’’Leader to Leader, Winter
1999, p. 44.