222 Notes
- Richard Daft,Leadership: Theory and Practice(Fort Worth, Tex.: Dryden Press,
1999), p. 74. - Ibid., p. 221
- Brian De Biro,Beyond Success(New York: Perigee, 1997), p. 189.
- Thomas J. Neff and James M. Citrin,Lessons from the Top(New York: Cur-
rency/Doubleday, 2001), p. 66. - Frances Hesselbein, Marshall Goldsmith, and Richard Beckhard, eds.,The
Leader of the Future(San Francisco: Jossey-Bass, 1996), p.106. - Neff and Citrin,Lessons from the Top, p. 273.
- Ibid., p. 292.
- Ibid., p. 149.
- Ibid., p. 140.
- Ibid., p. 312.
- Ibid., p. 108.
- Stuart Crainer,The 75 Greatest Management Decisions Ever Made(New York:
AMACOM, 1999), p. 94. - Robert Levering and Milton Moskowitz,The 100 Best Companies to Work for
in America(New York: Plume/Penguin, 1994), p. 374. - Suzy Wetlaufer, ‘‘Organizing for Empowerment: An Interview with AES’s
Roger Sant and Dennis Bakke,’’Harvard Business Review,January–February
1999, p. 119. - Robert Townsend,Up the Organization(New York: Knopf, 1970), p. 115.
- Rekha Balu, ‘‘How to Bounce Back from Setbacks,’’Fast Company, April
2001, p. 156. - William J. Steere, ‘‘Sustaining Growth,’’Leader to Leader,Spring 2000, p. 37.
- Neff and Citrin,Lessons from the Top, p. 191
- Steven Covey, ‘‘Three Roles of the Leader in the New Paradigm,’’ in Hessel-
bein, Goldsmith, and Beckhard,The Leader of the Future, p. 156. - Telephone interview with Gary Heavin, August 2001.
- Charles Pollard, ‘‘The Leader Who Serves,’’ in Hesselbein, Goldsmith, and
Beckhard,The Leader of the Future, pp. 244–248.
CHAPTER 5
- David Bollier,Aiming Higher(New York: AMACOM, 1996), p. 207.
- Thomas J. Neff and James M. Citrin,Lessons from the Top(New York:
Currency/Doubleday, 2001), p. 176. - Robert Levering and Milton Moskowitz,The 100 Best Companies to Work for
in America(New York: Plume/Penguin, 1994), p. 204. - Ibid., p. 233
- Erika Germer, ‘‘Huddle Up!’’Fast Company,December 2000, p. 86.