Notes 225
7.The Excellence Files(video produced by Enterprise Media, Cambridge, Mass.,
1997); Thomas J. Neff and James M. Citrin,Lessons from the Top(New York:
Currency/Doubleday, 2001), p. 192.- Neff and Citrin,Lessons from the Top,p. 345.
- Peter Krass, ed.,The Book of Leadership Wisdom(New York: John Wiley &
Sons, 1998), pp. 284–285. - Gordon Bethune,From Worst to First(New York: John Wiley & Sons, 1998),
p. 125. - Ibid., p. 181.
12.Managing People: 101 Proven Ideas(Boston: Inc. Magazine, 1992), pp. 141–142. - ‘‘Marc Andreesen: Act II,’’Fast Company, February 2001, pp. 114–118.
- John Maxwell,Developing the Leaders Around You(Nashville: Thomas Nelson,
1995), p. 152. - Bethune,From Worst to First, p. 170.
- Maxwell,Developing the Leaders Around You, p. 47.
17.Harvard Business Review Interviews with CEOs, p. 242. - Jan Carlzon,Moments of Truth(New York: Harper & Row, 1987), p. 11.
- ‘‘Not Just for Kicks,’’Fast Company, March 2001, p. 70.
- Tony Schwartz, ‘‘If You Work Twenty Hours a Day, Your Product Will Be
Crap,’’Fast Company, December 2000, pp. 326–327. - Levering and Moskowitz,The 100 Best Companies, p. 115.
- David Bollier,Aiming Higher(New York: AMACOM, 1996), pp. 268–279.
- ‘‘The Business Case Against Revolution,’’Harvard Business Review, February
2001, p. 119. - Neff and Citrin,Lessons from the Top, p. 58.
- Krass,The Book of Leadership Wisdom, pp. 151–152.
- Max De Pree,Leadership Is an Art(New York: Doubleday, 1989), p. xxii.
- Neff and Citrin,Lessons from the Top, p. 74.
- David Baron,Moses on Management(New York: Pocket Books, 1999), p. 102.
- Senge,The Fifth Discipline, p. 144.
CHAPTER 8
- Richard Daft,Leadership: Theory and Practice(Fort Worth, Tex.: Dryden Press,
1999), p. 335. - Mark Boslet, ‘‘Big Blue After Lou,’’The Industry Standard, June 4, 2001,
pp. 56–61. - Thomas J. Neff and James M. Citrin,Lessons from the Top(New York: Cur-
rency/Doubleday, 2001), p. 191. - Noel Tichy,The Leadership Engine(New York: Harper Business, 1997), p. 129.
- James Kouzes and Barry Posner,The Leadership Challenge(San Francisco:
Jossey-Bass, 1995), p. 37.