226 Notes
- Jennifer Steinhauer, ‘‘Giuliani Takes Charge, and City Sees Him as the Essen-
tial Man,’’The New York Times, September 14, 2001, p. A2. - Tichy,The Leadership Engine, p. 136.
- Warren Bennis and Burt Nanus,Leaders(New York: Harper Business, 1997),
p. 35. - ‘‘The Business Case Against Revolution,’’Harvard Business Review, February
2001, pp. 117–118. - Tichy,The Leadership Engine, pp. 125–126.
- Neff and Citrin,Lessons from the Top, p. 278.
- Excerpts from president’s remarks on investigation into attacks,The New York
Times, September 14, 2001, p. A8. - John Maxwell,Failing Forward(Nashville: Thomas Nelson, 2000), p. 6.
- Bill Capodagli and Lynn Jackson,Leading at the Speed of Change(New York:
McGraw-Hill, 2001), p. 5. - ‘‘The Business Case Against Revolution,’’ p. 118.
- Ben Cohen and Jerry Greenfield,Ben & Jerry’s Double Dip(New York: Simon
and Schuster, 1997), pp. 93–100. - Warren Bennis, ‘‘The Voice of Experience,’’Fast Company,May 2001, p. 86.
- Jan Carlzon,Moments of Truth(New York: Harper & Row, 1987), p. 77.
- Neff and Citrin,Lessons from the Top, p. 185.
- ‘‘Leading Through Rough Times: An Interview with Novell’s Eric Schmidt,’’
Harvard Business Review, March 2001, pp. 116–123. - Richard Daft,Leadership: Theory and Practice(Fort Worth, Tex.: Dryden Press,
1999), p. 381. - Ibid., p. 382.
- Robert Levering and Milton Moskowitz,The 100 Best Companies to Work for
in America(New York: Plume/Penguin, 1994), p. 174.
CHAPTER 9
- Robert Levering and Milton Moskowitz,The 100 Best Companies to Work for
in America(New York: Plume/Penguin, 1994), p. 123. - Telephone interview with Gary Heavin, August 2001.
- David Bollier,Aiming Higher(New York: AMACOM, 1996), pp. 339–351.
- Interview with Mark Elliott, September 2001.
- Bollier,Aiming Higher, pp. 111–121.
- Brent Bowers and Deidre Leipziger, eds.,The New York Times Management
Reader(New York: Times Books, 2001), pp. 185–186. - Ibid., pp. 186–187.
- Bollier,Aiming Higher, pp. 28–35.
- Levering and Moskowitz,The 100 Best Companies, p. 479.
- Ibid., p. 48.