Index 233
importance, 88–89
individual, 90
innate or learned skills, 106–107
listening skills, 101–106
message in, 94
open, 95–96
repetition, 99–101
targeting the message, 96–99
compassionseekindness and compassion
compensation
relation to kindness, 52
and teamwork, 144
complementary team skills, 137
Computer Associates, 7, 119
Conger, Jay, 205, 208, 213–214
consequences and rewards
in performance management, 120–128
rewards, 124–127
timeliness and fairness, 120–124
Continental Airlines, 21, 42, 103
rewards policy, 125
team development, 137–138
Cornelius, 73–74
corporate culture, after merger, 144–145
corporate ombudsman, 16
correction, 119–120
courage, 153–174
in adversity, 168–173
Biblical lessons, 173–174
power of, 154–161
standing firm, 161–168
Covad Communications, 3
cover-up, 77
Covey, Steven, 85
Cowardly Lion, 153–154
Cray Research, 30–31, 105
Credibility: How Leaders Gain and Lose It,
Why People Demand It(Kouzes and
Posner), 1–2
Cummins Engine, 184
Curves for Women, 20, 45–46, 65, 177
Custom Research, 125
The Customer Comes Second(Rosenbluth),
132
Dale, Frank, 160
Daniel, 29–30, 33, 56, 206
courage, 154
Dathan, 122
David, 110, 137, 196, 214
compassion and, 58–59
concern for Absalom, 20
courage, 154
forgiveness by, 62
honesty, 4
humility of, 71, 72
motivation for, 112
Nathan and, 172–173
priority of, 18
purpose, 26, 27–28, 36–37
and Solomon, 114–115, 210
and teamwork, 135, 141–142
Day, Sir Graham, 209
De Biro, Brian, 73
De Pree, Max, 30, 147, 185
De Vries, Manfred Kets, 209
delegation, 148–150
Denhart, Gun, 183
Dickinson, Becton, 212–213
Diller, Barry, 171
disaster, response to, 57
disciples
adversity of, 41
humility of, 75
Jesus’ selection, 137
and teamwork, 143
Disney, 141
donkey of Balaam, 104
downsizing, 65, 121
Drexel Burnham Lambert, 43
Duncan, Emily, 32
Dunlap, ‘‘Chainsaw Al,’’ 43
eBay, 27
Ebbers, Bernie, 76, 113
Eisner, Michael, 131, 141
Eli Lilly, 11, 65
Elijah, 78, 204
Elisha, 204
Elliott, Mark, 179–180, 193
empathy, 63–66
employee benefits, 52
employees
consistency of rules, 176
importance of, 131–132