Index 237
managers, concern for employees, 57–58
Marcell, Robert, 98
Marcos, Ferdinand, 6
Marcos, Imelda, 6
Marque, 21
Marriott, J. Willard, 54
Martin, Maureen, 46
Martinez, Arthur, 155
material kindness, 54–55
Matsushita, Konosuke, 28–29
McCall, Morgan, 64, 205
McCullough, Peter, 188
McDermott, Robert, 51
McDonald’s, 38
McDougall, Ron, 204
MCI WorldCom, 76, 113
McLean, C.D., 137
Mectizan, 34
Medtronic, 36
Mehta, Shanti, 67–68
mentors, 200–205
Mephibosheth, 58–59
Merck, 34–36, 61, 76
Merrill Lynch, 9–10, 64–65, 76
Meshach, 165, 206
message in communication, 94, 96–99
Miami Herald,3
Micah, 190
Midwest Airlines, 125
Milken, Michael, 6, 43–44
missionseepurpose
mistakes, humility and, 77–80
morals of workplace, 22
Mordichai, 34, 90, 125, 203
Morita, Akio, 68, 134
Morrison and Forster, 65–66
Morton Thiokol, 2
Moses, ix–x, 2, 17, 110, 214
communication, 89, 90, 106
delegation by, 148
encouragement from, 117
humility of, 71
inspiration by, 113
and Joshua, 200–201, 206, 210
purpose, 24, 25–26, 31–32
rules for kings, 17
team building, 139
motivation, and goal setting, 111–113
Motorola, 21
Mullaly, Alan, 27
Myers, Phil, 128
Naboth, 4
Nahum, 145
Nanani, 149
Nanus, Burt, 205
Nathan, 172–173
National Basketball Association, 73, 136
Nebuchadnezzar, 56
Nehemiah
delegation, 149
inspiration by, 113
integrity, 13
purpose, 39, 40, 44
and teamwork, 133
Nelson, Shirley, 44–45
Nestle, 93–94, 146, 166–167
New London Development Corporation,
193
Nissan, 63
Nixon, Richard, 2
‘‘no-exit strategy,’’ 33
Noah, 55
integrity, 2
listening skills, 101–102
performance, 110
purpose, 24
team building, 139
nonprofit services, teamwork, 144–145
Northrup Grumman, 16
Northwestern Mutual Life, 5
Notebaert, Dick, 162
Noto, Lou, 123
Novell, 92–93, 113, 171
NYCE Corporation, 179
O’Brien, Bill, 22, 151
O’Farrell, Bill, 91
Ogilvy, David, 138
ombudsman, corporate, 16
O’Neill, Paul, 186–187
Omnia Communications, 81
open book management, 95
open communication, 95–96