Chapter 4: Results
This study was focused on understanding the experiences of effective Federal
government leaders in developing their emotional intelligence. A total of 11 executives
from the Federal government were individually interviewed over the course of one
month. The executives spanned several different governmental departments and
agencies. This chapter describes the results emanating from those interviews. The
chapter is arranged in the following order: (a) attributes of the interviewed executives
Theory (ETIC) Codes Used to Analyze the Interview Transcripts
Interviews Frequency Tabulation of ETIC and Inductive (EMIC) Codes that Emerged from
interviews; (d) textual and structural descriptions of each executive interviewed; (e) a
description of the inductive themes derived from interview analyses; (f) a description of
patterns to reconfigure and synthesize the themes; and (g) a summary.
Attributes of Interviewed Executives
Table 4.1 delineates attributes of the 11 interviewed participants, from among the
19 Federal government executives who initially expressed an interest to participate in this
study. Pseudonyms were assigned for all 19 executives, in chronological order of when
they initially made contact with the researcher. That not all of the 19 executives were
interviewed explains the non-sequential order of the pseudonym identifiers shown in
Table 4.1 (with ‘A’ as the first character to represent executives who still work for the
Federal government, and ‘R’ to indicate those who are retired). Many of the participants
not interviewed had Personal Excellence Map (PEM) scores more than one standard
deviation below the mean score of 3.19 (for all those who completed the online PEM
survey), or did not respond to follow-on interview requests. Also, the researcher strived