Leadership and Emotional Intelligence

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synergies. He has strong public service inclinations. A3 provided thoughtful, robust
descriptions of three defining moments that helped shape his EI. His advice for
developing EI in others concentrated on mobility, being passionate, and working in
challenging environments. He offered widespread perspectives on effective leadership.
If you have a leader who’s excited about what they do, proud of what they
do – that to me is a leadership style that can engender enthusiasm,
excitement, and additional passion for what you’re trying to do. A leader
that has integrity and you know that whatever happens they’re going to want to do the right thing. Because of that, you’ll be treated fairly.


A3 drew particular meaning from the challenging nature of work. Interactions
with senior leaders helped hone his EI skills. Successful interactions, though, were
predicated on an unwavering ability to do what was right and to nurture productive
relationships.
That was a fair thing to do, particularly for people who had been working
in that line of work for 30 plus years. I had nothing to be gained by it, but
it just seemed to be the right thing to do. A lot of angry people. I had to
deal with that kind of stuff. It was tough, unfortunate that a were adversely affected. But it was the right thing to do. lot of families
It was gratifying at my level to interact with the senior level to do that.
Equally important, which I was a lesson I always kept in mind, the people
that I work for had nominateconfidence in my ability and my judgment and my ability to interact with d me to do this because they had the
senior levels – that I wasn’t going to be an embarrassment to them, I
wasn’t going to embarrass myself, and more importantly that I would help
solve their problem.


Participant A4. Participant A4 is a female who works in the financial
management occupation. She was the product of a parent who worked for the Federal
government. A4 came prepared to the interview with three defining moments that
formed the basis of her EI experiences: becoming a parent; being noticed; and getting

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