panicked. And I spent my entire week trying to figure out how to address that issue from an
employee standpoint. From an employee standpoint. And I used every connection I had – I
got doctors to come in and symptoms were, I went and got an audience with the address the staff on what
senior scientists in (was about, what it’s hazards were. I actually put agency name) on what Anthrax
somebody else in the center so I could do this full time. We had a stand-up meeting every single day.
We brought in an engineer from the building to explain how air flow goes, and why the mail room
wasn’t going to contaminate other people. It was just non-stop. And ... by the end of the week, I
can’t quite figure out what happenit, but something happened that it just kind of ed but that ended
terminated. Jeez, I should be able to remember but I can’t. But what I remember about EI was, I had
these daily meetings and people would come. I said “bring in the speaker of the day and share whatever
information we could.” Afterwards, we did a survey of – we were doing it for another reason, we were
moving to another building was after that week that scared everybody, both – what we found which
morale went up and my stock went up enormBecause people said “he actually cares about us.” I ously.
thought I cared about them before (chuckle). In a way, that was a surprise to me. But what I realized
was here I was caring about them as individuals, not as workers who were supposed to get something
done. And so I guess part of the learning, part of the progression or whatever is, again, people want to
know that their leaders care about them. And it’s OK to show it. It’s OK to find ways to show it. I
was certain amount of ceremony and recognition. And – I learned early on in my career the value of a
one of the forms of recognition that we did that
(^)
(^)
(^)
(^)
(^)
(^)
(^) Non-stop
(^)
(^)
People came
(^)
(^) Increased
moraleLeader
perceptions
(^)
Learning
(^)
(^)
(^)
(^) “I spent my entire week trying to figure
out how to address that issue from an employee standpoint”
(^)
(^)
(^)
(^)
(^)
(^)
(^)
(^)
(^)
(^)
(^)
“he actually cares about us”
“what I realized was here I was caring about them as individuals, not as
workers”
(^) “people want to know that their leaders
care about them. And it’s OK to show
EIOTHERS
(^)
(^)
(^)
(^)
(^)
(^) EIPRESSURE
(^)
(^)
CONNECT
(^)
(^)
(^) EMPATHY
(^)
(^) LEARNING
(^) EMPATHY
(^)
(^)