Aaker, D.A. 4, 10, 11, 12, 13, 14, 110, 132
Aaker, J. 117, 118, 119, 128–29, 130, 132,
136, 139, 145, 149, 164, 247
Abratt, R. 48
Aggarwal, P. 164
Ahuvia, A.C. 124
Alba, J.W. 106b
Albert, S. 54b
Algesheimer, R. 194
Angeli, F. 149
Arsel, Z. 208
Askegaard, S. 210, 211
Atkinson, P. 192
Balmer, J.M.T. 48, 62–63, 71, 246
Barrow, S. 16
Behrens, P. 48
Belk, R.W. 123, 124
Bettman, J.R. 91
Biel, A.L. 11
Bitner, M.J. 152b
Bjerre, M. 4, 245
Borden, N. 30, 37
Bouwman, M. 90–91, 96b
Brasel, A. 145
Brown, S. 183, 195, 198
Buhl, C. 157
Cunha, P.V. 108, 250, 251–53, 256t, 257
de Chernatony, L. 17
Drury, S. 17
Dwyer, K. 232b
Farquhar, P.H. 11
Fournier, S. 145, 152–53, 155, 157, 158,
159b, 160, 161–62t, 166, 167b, 168b,
171, 176, 247
Franzen, G. 90–91, 96b
Garsten, C. 211
Gay, P. du 209
Gioia, D. 54b
Goodyear, M. 249, 250, 251t, 256t, 257
Green, A. 75b
Greyser, S.E. 48, 62–63
Grönroos, C. 37
Grunig, J. 13
Hackley, C. 166, 169, 173, 174, 216, 225b
Hammersly, M. 192
Hanby, T. 21
Hasselström, A. 211
Hatch, M.J. 52, 54, 58, 62, 62f, 71f, 78, 246
Heding, T. 4, 245
Highhouse, S. 16
Hill, S. 14
Holt, D.B. 12, 84, 112, 208, 210, 213, 214,
216–17, 218–19, 220, 222, 223, 229,
230–31b, 231, 235b, 247, 253, 255–56,
256t, 259n7
Hultman, C.M. 36b, 37
Hutchinson, J.W. 106b
Ind, N. 16
James, W. 123
Joachimsthaler, E. 10, 12, 13, 14
Jung, C.J. 131
Kapferer, J.-N. 4, 10, 11, 12, 14, 15
Karmark, E. 16
Kates, S.M. 209
Keller, K.L. 4, 10, 11, 12, 13, 16, 24, 84,
92, 93f, 94, 95–96, 101, 102b, 107,
110–11, 112, 149, 246, 253, 259n2
Kennedy, S.H. 50
Klein, N. 214
Kleine, S.S. 166
Name Index