Writing Better English for ESL Learners

Answer Key 235

August 7, 2009

3111 West Main Street

Johnstown, IL 60622

(311) 555-1234

James Jones, Manager

Specialty Electronics

5566 North Fuller Avenue

Johnstown, IL 60633

Subject: Defective CD Player

Dear Mr. Jones:

I have been a customer of your store for more than three years. On August

1 I purchased a Crown CD player (model A-2003) from you for $155.95.

From the first moment when I tried to use the CD player, it was clear that

something was wrong with it. The power light did not come on. The but-

tons caused nothing to work. In short, the product is defective.

I have heard good things about this brand of CD player and would prefer

to have a replacement for it. If that is not possible, please arrange for a

refund of my money. A copy of my receipt is enclosed. I can be contacted

at the above address or phone number.

Thank you.

Sincerely,

Jim Brown

Enclosure (1)

Exercise 5.5Sample completions are provided.