Writing Better English for ESL Learners

Answer Key 237

December 30, 2009

5590 West Oak Avenue

Johnstown, IL 60644

(311) 555-1234

Sloan Management Co.

8033 Grove Avenue

Johnstown, IL 60691

Attention: Properties Manager

Subject: Lack of Heat

I have been a tenant in your building at 5590 West Oak Avenue, Apart-

ment 3A, for ten months. Since December 21 there has been little or no

heat in my apartment. I have called your office four times, but I have only

reached an answering machine.

At this cold time of year and in the flu season, the lack of heat is a health

risk to my two small children and me. We must have adequate heat imme-

diately. I have been told that the problem is that the radiators have to be

bled to allow the heat to flow properly.

Please make the radiator repairs as soon as possible. If this is not done

within four days, I shall contact the city’s department of health and make

a complaint.

Sincerely,

Mrs. Jane Brown

Exercise 5.7Sample completions are provided.