were off his bus and his team was on the right track.
Feeling good definitely made a difference.
But George was also still thinking about his day yes-
terday and was still trying to figure out what was missing.
He told Joy about his day and his meetings with Jamie
and José and how they had blasted him with the truth
and how it had really made him realize how destructive
he had been as a leader. He told her about the positive
team meetings and the way they all had responded. Then
he asked her point blank what wasn’t he doing that he
could be doing that would make the difference. “After all,
I’m feeling good and they are responding but not as
much as I would like. There is still something missing. I
know we can do even more. There has to be something
more than just feeling good.”
“There is more,” Joy responded immediately. “You’re
definitely a changed man, George. I’m proud of you for
that. But now you got to be a changed leader. And the
key to this change is your heart. What’s missing is your
heart. This is what we’ve got to help you tap and share
with others. It’s all about heart, Georgey. I hope you are
ready because once you take the next step on your jour-
ney there ain’t no turning back.”
97
Feeling Good