PC Pro - UK 2021-12)

HIGHLYCOMMENDEDN/A

BestOnlineRetailer

Amazon,JohnLewis,Scan

Threecompaniescamejointtopofthechartsthis
year,withAmazon,JohnLewisandScanmanaging
tokeeptheircustomershappydespitethehuge
logisticalandsupplychallengestheyhavefaced.
ForAmazon,it’sprice,speedofdeliveryandeasy
refundingprocessthatkeepitfrontofmind.
“ReturninganincompleteitemtoAmazonwas
straightforward,”wroteStephenChance.
“Returninganitemthatdidnotmeetitsspecification
toEbuyerwascumbersome,requiringemailsanda
phonecallbeforeanRMAwasissued.”
JamesYoungneatlysumsupwhathelpsJohn
Lewisinitsbattlefortheonlinepound.“JohnLewis
customerserviceisthegoldstandard,neveranyquibbles.Theyaresurprisingly
competitiveonmostoftheirelectronicssoiftheysellit,Itendtobuyfromthem.”
AndforScan,it’samixtureofgreatprices,thepersonaltouchandsupreme
technicalknowledgeoncall.“OrderingprocessforanRTX 3070 FoundersEdition
wasabitofapain,”wroteJamesDietz,“butthat’stobeexpectedgiventhe
extraordinarydemandandsupplyconstraints.Onceordered,shippingwasfast
andtheGPUwaspackedaccordingtoitsvalue(verywellindeed).”
Thisisn’t to saythateveryonewritinginwasdelightedwiththeservice they
received– no onegetsitright100%ofthetime– butkudostoallthreeof our
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s ofthemostfiercelyfoughtinthePCProExcellenc

as, blazehassecuredthecrownoncemore.

It’n h testserviceaccordingtoyourrankings– Amazon

S ks t coladeandclaimsa HighlyCommendedspot– but

i sty- di scoresforeaseofuseandvaluecementthewin.

t io e factthatevery singleBackblazecustomerwho

or eywouldrecommendtheservicetoa friend.

e Di laimsa HighlyCommendedawardforthesecondyearrunning,

lt t d downa positionintheoveralltablebehindAmazonS3.

D oinuestoslipdown therankings,withthecompany’svaluescore

i. e drip,drip,dripofDropboxpricerisesareperhapsharmingits

liingthetopspots.It’s a similarstoryforApple’siCloud,which

i glymediocreperformanceforanAppleproduct.

• n av c e * sowehavereducedconfidenceintheseresults

HIGHLYCOMMENDEDN/A

HIGHLYCOMMENDEDAmazonS 3 ,GoogleDrive

BestWebHostZenInternet BestCloudStorageSupplier

Backblaze

* ple de sowehavereducedconfidenceintheseresults

ExcellenceAwards 2021 @PCPRO FACEBOOK.COM/PCPRO

Customer

service

Delivery

satisfaction

Customer

support

Satisfaction Overall

Amazon 89% 95% 89% 91% 91%

JohnLewis 91% 91% 89% 92% 9 1%

Scan 92% 9 0% 89% 92% 9 1%

Novatech 88% 8 8% 87 % 90% 88%

CCLonline.

co.uk

88% 8 6% 85 % 8 9% 87%

Argos 86% 8 9% 83% 87% 8 6%

Ebuyer 87% 8 6% 82 % 8 8% 86%

Lenovo 86% 8 5% 80% 90% 85%

Dell.co.uk 87% 8 1% 84 % 8 8% 85%

Box 90% 84% 78% 88% 85 %

Microsoft 85% 8 7% 82 % 8 6% 85%

HP 86% 8 8% 80% 85% 8 5%

BTShop* 86% 8 8% 79% 85% 8 5%

Overclockers

UK

85% 8 5% 82 % 8 5% 84%

Aria* 82% 8 6% 79% 89% 8 4%

7dayshop* 87% 8 5% 76% 88% 8 4%

Very* 80% 8 5% 81% 83% 82 %

Laptopsdirect.

co.uk

82% 8 3% 79% 84% 8 2%

Ebay 83% 80% 74% 81% 80%

Currys.co.uk 79% 82% 76% 80% 79%

PCWorld 80% 80% 75% 7 8% 78 %

Customer

support

Reliability Speed Value Overall

ZenInternet 96% 9 6% 93 % 9 1% 95%

Fasthosts* 81% 91% 88% 70% 82%

Ionos 74% 87% 8 5% 76% 81%

Tsohost* 77% 83% 8 6% 82 % 8 0%

123-reg.co.uk* 68% 76% 7 6% 73 % 7 5%

GoDaddy* 67% 77% 7 2% 64% 6 9%

Speed Easeof

use

Value Recommend? Overall

Backblaze* 91% 92 % 89% 100% 93 %

AmazonS3* 93% 77% 87% 95% 88%

GoogleDrive 85% 8 3% 86 % 91% 87%

Microsoft

OneDrive

84% 8 1% 84 % 90% 85%

AppleiCloud 85% 8 2% 80% 87% 8 4%

Dropbox 87% 8 3% 78% 87% 8 4%

Amazon

CloudDrive

82% 8 3% 84 % 8 4% 83%

BT* 73% 68% 81% 76% 7 5%