PC Pro - UK 2021-12)

ZenInternet’sparkingspaceatthePCProExcellenceAwards
wasneverindoubt–it’slaidclaimtothisparticularawardfor
aslongasithasbeeninexistence.
Zen’sreputationforexcellentsupportclearlycameintoits
ownduringthepandemicandtherushtohomeworking,and
thespeedwithwhichitmadelifeeasierforcustomersinotherwaysimpressed
SueWilliams.“IhavebeenwithZenformanyyears.Theefficiencyandcustomer
careissecondtonone.Inthepandemictheywerefirsttogiveeveryoneunlimited
broadbandatnoextracost.”
Zenworkedquicklytomoveitssupportteamtohomeworkingin2020,
impressingPCProreaders.“AlwaysgoodtoknowthatifIneedtocallZenthere’s
arealpersonwhoanswersthentakesresponsibilityfordealingwithmyquery/
problem/issue,”wroteJimTassell.

Whenyouseemobilefirmsclaiming99%UK

coverage,everyoneknowsthere’sawhiffof

manureinthosefigures.Strong 4 Gcoverageand

industry-leadingspeediswhathandedGiffgaffthewininthisyear’sPCPro

ExcellenceAwards,coupledwithastandoutvaluescore.

Thevirtualnetworkscontinuetooutpunchnetworkowners,whichshouldbe

acauseforalarmatO2,VodafoneandEE.SkyandTescoclaimtheremaining

gongs,andallthreeofourawardwinnersarebasedontheO2network.

n

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• i nstheone
  f lyvery
  . har
  e
  t
  te
  let
  .“I i a o
  o.”

o a didreceivecriticismonbatterylife,with

eMi iessayingthecompanyshouldextend

is th akethephonessmaller.Butoverallit’s

tosa e safan:“IboughtaniPhone11toreplace

e 7 s pgradedthinkingtherewouldn’tbea

h em t ifferenceandIhavetosayIwasblown

y!a k n,Iwouldhaveupgradedmuchsooner!”

lalol dsthewayforcustomersupport,butallthecompanies–from

h fthetablerightuptoOnePlusatthetop–whoscoredbetween

0 %h ldtakeheed.Clearlymoreworkmustbedoneheretohelp

l gsgowrong,justasAppleappearstodo.

finlwo goestoGoogle,whichscoredtopmarksforcameraquality–no

ur c dringthegreatphotoswe’veseenfromevenitsbudgetphones.

HIGHLYCOMMENDEDN/A

BestBroadbandISP

ZenInternet

HIGHLYCOMMENDEDSky,TescoMobile

BestMobileDataProvider

Giffgaff

HIGHLYCOMMENDEDApple

BestPhoneManufacturerOnePlus

* le e sowehavereducedconfidenceintheseresults

• ow a e co n

Customer

support

Reliability Value Speed Renew? Overall

ZenInternet 97 % 9 6% 89 % 9 1% 98 % 9 4%

EE 76 % 7 6% 72 % 7 1% 81% 75 %

Plusnet 66% 68 % 72% 66% 6 7% 68 %

VirginMedia 51% 67% 53% 82% 67% 6 4%

BT 61% 74% 53% 68% 6 3% 64 %

Vodafone 56% 63% 71% 64% 6 1% 63 %

Sky 63% 65 % 6 0% 60% 65 % 6 3%

TalkTalk 54% 65% 6 9% 59% 5 8% 61%

4G

coverage

Speed Customer

service

Value Renew? Overall

Giffgaff 75 % 8 4% 80% 92 % 9 7% 86 %

Sky 77% 82% 8 2% 88 % 94% 83%

TescoMobile 71% 81% 8 2% 88 % 92% 83%

BTMobile 73% 79 % 7 7% 78% 84% 78%

Plusnet 72% 7 8% 7 3% 86% 8 4% 78%

EE 75% 81% 70% 69% 84% 76%

idMobile* 64% 73% 73% 87% 8 6% 76%

O2 68% 75% 67% 70% 7 7% 72 %

VirginMedia 71% 7 6% 54% 73 % 7 6% 70%

Vodafone 69% 76% 57% 66% 73% 70 %

Three 61% 71% 59% 76% 7 6% 68%

Baerylife Reliability Easeof use Speed Customersupport Camera quality Buyagain? Overall

OnePlus 90% 94 % 9 3% 95% 70% 85% 93% 89%

Apple 78% 93% 9 2% 92 % 78% 89% 97% 88%

Google 81% 92 % 9 1% 90% 71% 91 % 9 4% 87%

Xiaomi 92% 9 1% 87% 91% 64% 84% 93% 86%

Oppo* 86% 8 6% 92% 86% 67% 89% 94% 86%

Samsung 82% 8 9% 87 % 8 7% 71% 86% 92% 85%

Motorola 89% 90% 84% 8 4% 69% 79% 97% 85%

Sony 83% 90% 84% 8 9% 63% 85% 92% 84%

Huawei 84% 8 6% 83 % 8 7% 65% 84% 62% 79%

Nokia* 83% 83% 78% 7 6% 61% 74% 83% 77%