PC Pro - UK 2021-12)

A

sany3CXcustomerknows,thecompanynever
stopsiteratingandmakingimprovementstoits
software. Thisyear’sbigrelease,V18,puts
customercommunicationfrontandcentre.Thinkofit
asanall-in-one,integratedsolutiontocommunicate
internally andconnectwithprospects– viavoice, live
chatorvideo.

Teamsintegration

Ifyoudon’trelishthethought of

determiningexactlywhichof

Microsoft’s licensingtierstochoose

from,or indeedconfiguringTeams,

then3CXV18may wellbetheanswer.

ItnativelysupportsMicrosoftTeams,

offeringa cost-effectivealternativeto

Microsoft’s CallingPlan– andit’s

substantially easierto use,too.

WiththeMicrosoftTeamsphone

systemintegration,userscancall

outvia3CXSIPtrunks,taking

advantage of low-costdomesticand

internationaltariffsofferedbyyour

localSIPprovider.

Thereareadvantagesforusers,too,

notleast of whichistheseamless

unifiedcallingexperiencebothfor3CXusersdialling

TeamsusersandforTeamsuserswhocandialout

throughaninterfacetheyarealready familiarwith.

Justasimportantly,administrators canbenefitfrom

a full-featuredPBXthat’smucheasiertouseand

configurethanTeams.Thisincludescontactcentre

featuressuchasadvancedcallqueues,reporting,call

routingandmore.

Soundimprovements

WhatelseisnewinV18?Asever,thefocusisongiving

usersthebest-in-classaudioquality,performanceand

reliability, withV18benefitingfromextensivechanges

behindthescenestoimproveaudioquality,improve

reconnectionand strengthensecurity.

Let’sstartwithbetteraudio.OverWi-Fi,themobile

appsandwebclientnowusethe G.711audiocodec,which

providesuncompressed audioandalsoreducestheneed

fortranscoding.Ofcourse,thisisn’ta

sensibleoptiononmobile networks,

whichiswhytheappthenswitches

toG.729anditslower bandwidth.

Forpatchyreceptionareas, 3CX

V18benefitsfromyetfasterrecovery

ifandwhenthenetworkdrops.

A+forsecurity

3CXV18alsobringsimproved

securitythankstoanupdateto

Debian10,whichusesthelatest

.NETcore,OpenSSLandPostgres

• andnowhasthelatestciphers.

3 CXV 18 :Connecting

teams and customers

Thelatestversionof 3 CXbringsahostoffeatures,

includingsophisticatedMicrosoftTeamsintegration

thatcancutcostsandsavehassle

Apracticalguideto

synchronising 3 CXand

Microsoft 365 accounts

Fora seamlessintegrationwith

MicrosoftTeams,younaturallyneed

tosynchroniseyour3CXand

Microsoft 365 accounts.Fora

step-by-stepguide,viewCEOStefan

Walther’strioofshortvideoguides,

startingatpcpro.link/3CXsync.

LEFT3CXV18

bringsevenslicker

apps–andbetter

callqualitytoo