7.Sample answer:
Limit telephone orders to true emergency
situations; repeat a telephone order back to the
physician; document the order, its time and date,
situation necessitating order, physician prescribing,
reconfirming the order as it is read back, and sign-
ing name; and VO or TO. If possible, two nurses
should listen to a questionable telephone order,
with both nurses countersigning the order.- a.Contraindicated by normal practice
 b.Contraindicated by patient’s present condition
 9.Sample answers:
 a.The nurse is liable for her actions and should file
 an incident report.
 b.The incident report should contain the name
 of the patient; all witnesses; a complete factual
 account of the incident; the date, time, and
 place of the incident; pertinent characteristics of
 the person involved; and other relevant variables
 believed important to the incident.
 c. Answers will vary with student’s experiences.
 REFLECTIVE PRACTICE USING CRITICAL
 THINKING SKILLS
 Sample Answers
 1.How might the nurses involved in this scenario
 respond to Ms. Bedford’s disclosure that she will be
 pressing charges against the hospital?
 The nurse speaking to Ms. Bedford should not volun-
 teer any information regarding the case and should
 refer her to the legal department of the hospital.
 It would also be appropriate for the nurse to seek
 advice from legal counsel. The nurses providing the
 care may be named as defendants and will need to
 work closely with an attorney while preparing the
 defense. Either the defense or the prosecuting
 attorney may call the first nurse to testify as a fact
 witness if he or she has knowledge of the actual
 incident prompting the legal case. This nurse must
 base testimony on only firsthand knowledge of the
 incident and not on assumptions. When in doubt
 about facts, the nurses should simply testify, “I do
 not remember that.”
 2.What intellectual, technical, interpersonal, and/or
 ethical/legal competencies are most likely to be
 used in this situation?
 Intellectual: knowledge of law and sources of law
 and ability to identify potential areas of liability
 in nursing
 Technical: ability to provide technical nursing assis-
 tance in a competent, legally appropriate manner
 Interpersonal: ability to work collaboratively with
 other members of the healthcare team and legal
 department
 Ethical/Legal: ability to identify errors in personal
 action
 3.What resources might be helpful for the nurses in
 this case?
 Hospital legal department, liability insurance, risk
 management programs, malpractice arbitration panel
CHAPTER 8
PRACTICING FOR NCLEX
MULTIPLE CHOICE QUESTIONS
1.a 2.b 3.a 4.d 5.c
6.c 7.d 8.b 9.a 10.a
ALTERNATE-FORMAT QUESTIONS
Multiple Response Questions
1.a, b, e
2.c, d, f
3.b, d, f
4.b, d, fDEVELOPING YOUR KNOWLEDGE BASE
FILL-IN-THE-BLANKS
1.Inpatient
2.Ambulatory care
3.Respite
4.Hospice
5.Voluntary
6.Respiratory therapist
MATCHING EXERCISES
1.f 2.d 3.g 4.b 5.e
6.j 7.h 8.l 9.c 10.i
11.m 12.q 13.a 14.n 15.p
16.h 17.f 18.a 19.j 20.g
21.e 22.b 23.c 24.i 25.d
SHORT ANSWER- a.DRGs encourage early discharge from the hospi-
 tal and have created a new acutely ill population
 who need skilled care at home.
 b.There are increasing numbers of older people liv-
 ing longer with multiple chronic illnesses who
 are not institutionalized.
 c. With more sophisticated technology, people can
 be kept alive and comfortable in their own homes.
 d.Healthcare consumers demand that services be
 humane and provisions be made for a dignified
 death at home.
- a.Primary care offices: Make health assessments,
 assist physician, and provide health education
 b.Ambulatory care centers and clinics: A nurse
 practitioner may run these centers, which
 usually provide walk-in services and are open at
 times other than traditional office hours.
 c. Mental health centers: Nurses who work in crisis
 intervention centers must have strong communi-
 cation and counseling skills and must be
 thoroughly familiar with community resources
 specific to the needs of patients being served.
 d.Rehabilitation centers: These centers use a
 healthcare team comprising physicians, nurses,
 physical therapists, occupational therapists, and
 counselors.
 e.Long-term care centers: Help patients maintain
 function and independence with concern for the
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