Excel 2010 Bible

Part VII: Appendixes

944

Microsoft Technical Support

Technical support is the common term for assistance provided by a software vendor. In this case, I’m talking

about assistance that comes directly from Microsoft. Its technical support is available in several different

forms.

Support options

The Microsoft support options are constantly changing. To find out what options are available (both free

and fee-based), go to

http://support.microsoft.com

Microsoft Knowledge Base

Perhaps your best bet for solving a problem may be the Microsoft Knowledge Base, which is the primary

Microsoft product information source. This extensive, searchable database comprises tens of thousands of

detailed articles containing technical information, bug lists, fix lists, and more.

You have free and unlimited access to the Knowledge Base via the Internet. To access the Knowledge Base,

use the following URL and then click Search the Knowledge Base:

http://support.microsoft.com/search

Microsoft Excel Home Page

The official home page of Excel is at

http://www.microsoft.com/office/excel

This site contains a variety of material, such as tips, templates, answers to questions, training materials, and

links to companion products.

Microsoft Office Home Page

For information about Office 2010 (including Excel), try this site:

http://office.microsoft.com

You’ll find product updates, add-ins, examples, and lots of other useful information.

58_474877-bapp03.indd 94458_474877-bapp03.indd 944 3/29/10 11:49 PM3/29/10 11:49 PM