Selling With Emotional Intelligence : 5 Skills For Building Stronger Client Relationships

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Feeling Helpless or Taking Charge 93

FIGURE 11.3Preparing for Restraint


Reasons for this Skill:


  • Stress is harmful to body, psyche, and relationships.

  • Without preparation, stress hormones control our physical and emotional state.

  • Preparation lays the ax to the root of stress.

  • If tense and highly strung, you are a carrier of stress.


Identify a recurring stressful situation. ___________________________________________
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Describe your emotions and response in this situation. ______________________________
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What could you do to prevent this situation from recurring? __________________________
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What communication needs to take place? _______________________________________
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If you are unable to prevent this situation from recurring, how can you change your
response to experience less stress? ____________________________________________
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God grant me the serenity,
To accept the things I cannot change,
The courage to change the things I can,
And the wisdom to know the difference.
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