The Principles of Emotional Intelligence

• Facial and body language are more reliable forms of communication
  than the words people speak.


• People who are skilled in reading nonverbal signals are more popu-
  lar and successful in all social aspects of life.


• People help others to feel more comfortable in their presence by
  paying closer attention to the signals they send.

The above quote about women speaking two languages is only half true.
All people speak two languages, one of which is verbal. The reason women
receive more notoriety for mastery of the unspoken language is because
they naturally are more attuned to the sending and receiving of nonverbal
signals. Women literally have superior “wiring” in their brains in terms of
the communication that takes place between the rational functions (left
side) and the sensing, intuitive functions (right side).
Split-brain research has revealed that in the bundle of nerves (corpus
callosum) that connects the two sides of the brain, women literally have 15
percent more nerves. This is analogous to having a cable modem vs. a

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THE FACE YOU SEE

The Face You Show

“When the eyes say one thing and the tongue another, the

practiced man relies on the language of the first.”

—RALPH WALDO EMERSON

“Women speak two languages, one of which is verbal.”

—STEVE RUBENSTEIN

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CHAPTER SEVENTEEN