Selling With Emotional Intelligence : 5 Skills For Building Stronger Client Relationships

(sharon) #1

242


The Principles of Emotional Intelligence


  • Individuals with high EQs place the emotional impact of their words
    and actions at the forefront.

  • An individual’s tone defines the emotional current for the message
    that is spoken.

  • Emotionally intelligent individuals carefully rehearse the responses
    they utilize in emotionally charged or negative situations.

  • The emotionally intelligent individual pursues personal growth as an
    end, not a means.


A man was riding in a train and saw another man eat a herring
and put the head of the fish in his pocket. He asked the man why
he did this.
The other fellow replied, “The head is the most valuable part
of the fish—it’s where the brain is. If you eat the head, it will make
you smarter. I take them home and feed them to my children.”
The man asked how much this fellow wanted for the head of
the fish.

SEVEN HABITS OF THE


EMOTIONALLY COMPETENT


“Do not wait for extraordinary circumstances to do good;
try to use ordinary situations.”
—JEAN PAUL RICHTER

“There is a proper dignity and proportion to be observed
in the performance of every act of life.”
—MARCUS AURELIUS ANTONINUS

27


CHAPTER TWENTY-SEVEN
Free download pdf