Selling With Emotional Intelligence : 5 Skills For Building Stronger Client Relationships

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  • Resilient.Takes a competitive posture toward failure, adversity, and
    negative circumstances.


Critical Mass Component #2: Achievementality


This is a term we created to indicate the following emotional/psycho-
logical profile. The ingredients that make up achievementality include:



  • Does homework.Initiates a rapid rise up the learning curve to expedite
    success.

  • Desire to earn.Often views earnings as measuring stick of progress.

  • Focused/Goal oriented. Not easily distracted from goals by management,
    adversity, and negative results.

  • High standards.Has expectations for self and for treatment of clients
    that transcends the status quo.

  • Takes responsibility.Not programmed in a way that looks for excuses for
    failing. Tends to view self as being in control of own destiny, in spite
    of any obstacles.


Critical Mass Component #3: Teachability


The following features constitute teachability.


  • Desires to learn. Applies self to the study of product, industry, and the
    decision-making dynamics of clients.

  • Desires to improve. Fanatical about personal growth and self-improve-
    ment.

  • Knowledge awareness. Understands the necessary issues for reaching
    the next level of success

  • Learns from errors.Views failures and setbacks as an experiment or
    game and makes concerted effort to extract meaningful lessons from
    those circumstances.

  • Teaches others. Helps and teaches others (characteristic of true students).


Critical Mass Component #4: Wit


The final critical mass category represents the following features of
personality and makeup.


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