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The Principles of Emotional Intelligence- Recognition of the brain’s emotional circuitry can help us control
negative emotions. - Restraint is the necessary skill that keeps us from sabotaging our suc-
cesses and relationships. - Those who lack restraint suffer amplified effects from anger, stress,
and frustration.
Lester’s grip was tight around the steering wheel; in fact, he gripped
the wheel as if it were sitting in proxy for the neck of his client, whom he
wanted to choke right now. His boss had been on him to start collecting on
delinquent accounts. This large account was much needed revenue for the
first-quarter sales goals. The client had been continually putting him off,
and today, Lester was in no mood for another lame explanation.
Lester marched directly to the owner’s office and, muffling his frustra-
tion, asked the assistant if the check was ready. The owner’s assistant replied,
“I think he said he could give it to you in two days, because he has been
waiting on an account payable that is late.”
HOTHEADS AND
SEEING RED
“Most powerful is he who has himself in his own power.”
—SENECA