- Fail to grasp the importance of a particular task
- Say or do things that hurt good client relationships
- Fail to give you proper or timely information
74 SELLING WITH EMOTIONAL INTELLIGENCE
FIGURE 8.1The Viral Spiral of Emotions
A sense of self mastery, of being able to withstand the emotional
storms. Individuals with restraint are those who are able to control
their negative emotions, and not act or react inappropriately in
situations. “Keeping our distressing emotions in check is the key
to emotional well being.”
(Goleman, Emotional Intelligencep. 36)B
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