Managing Information Technology

- Chapter 1 Managing IT in a Digital World

PA RT I Information Technology

Chapter 2 Computer Systems

Chapter 3 Telecommunications and Networking

Chapter 4 The Data Resource

PART II Applying Information Technology

Chapter 5 Enterprise Systems

Chapter 6 Managerial Support Systems

Chapter 7 E-Business Systems

PART IIIAcquiring Information Systems

Chapter 8 Basic Systems Concepts and Tools

Chapter 9 Methodologies for Custom Software Development

Chapter 10 Methodologies for Purchased Software Packages

Chapter 11 IT Project Management

PART IVThe Information Management System

Chapter 12 Planning Information Systems Resources

Chapter 13 Leading the Information Systems Function

Chapter 14 Information Security

Chapter 15 Social, Ethical, and Legal Issues

Glossary

Index

Chapter 1 Managing IT in a Digital World Preface xvii
- Recent Information Technology Trends
  - Computer Hardware: Faster, Cheaper, Mobile
  - Computer Software: Integrated, Downloadable, Social
  - Computer Networks: High Bandwidth, Wireless, Cloudy
- New Ways to Compete
- New Ways to Work
- Managing IT in Organizations
  - Managing IT Resources
  - IT Leadership Roles
- The Topics and Organization of This Textbook
  - Bibliography Review Questions 9 • Discussion Questions 9 •
    - Operating Manager in Information Systems CASE STUDY 1Midsouth Chamber of Commerce (A): The Role of the

PA RT I Information Technology

Chapter 2 Computer Systems
- Basic Components of Computer Systems
  - Underlying Structure
  - Input/Output
  - Computer Memory
  - Arithmetic/Logical Unit
  - Computer Files
  - Control Unit
- The Stored-Program Concept
- Types of Computer Systems
  - Microcomputers
  - Midrange Systems
  - Mainframe Computers
  - Supercomputers
- Key Types of Software
- Applications Software
  - An Example of an Application Product
  - Personal Productivity Software
- Support Software
  - The Operating System
  - Language Translators
- Third Generation Languages
- Fourth Generation Languages
- Markup Languages
- Object-Oriented Programming
- Languages for Developing Web Applications
- Database Management Systems
- CASE Tools
- Communications Interface Software
- Utility Programs

The Changing Nature of Software

The Information Technology Industry

Chapter 3 Telecommunications and Networking

The Need for Networking
- Sharing of Technology Resources
- Sharing of Data
- Distributed Data Processing and Client/Server Systems
- Enhanced Communications
- Marketing Outreach

An Overview of Telecommunications and Networking

Key Elements of Telecommunications and Networking
- Analog and Digital Signals
- Speed of Transmission
- Types of Transmission Lines
- Transmission Media
- Topology of Networks
- Types of Networks
- Network Protocols

The Exploding Role of Telecommunications and Networking
- Online Operations
- Connectivity
- Electronic Data Interchange and Electronic Commerce
- Marketing

The Telecommunications Industry

Chapter 4 The Data Resource

Why Manage Data?

Technical Aspects of Managing the Data Resource
- The Data Model and Metadata
- Data Modeling
- Database Programming
- Managerial Issues in Managing Data
  - Principles in Managing Data
  - The Data Management Process
  - Data Management Policies
      - of an Information Technology Platform CASE STUDY I-1IMT Custom Machine Company, Inc.: Selection
      - a VoIP Supplier CASE STUDY I-2VoIP2.biz, Inc.: Deciding on the Next Steps for
  - CASE STUDY I-3The VoIP Adoption at Butler University
    - Fund of New York City CASE STUDY I-4Supporting Mobile Health Clinics: The Children’s Health
  - CASE STUDY I-5Data Governance at InsuraCorp
    - Platform CASE STUDY I-6HH Gregg: Deciding on a New Information Technology
    - Information Systems Debacle CASE STUDY I-7Midsouth Chamber of Commerce (B): Cleaning up an

PART II Applying Information Technology

Chapter 5 Enterprise Systems
- Application Areas
- Critical Concepts
  - Batch Processing versus Online Processing
  - Functional Information Systems
  - Vertical Integration of Systems
  - Distributed Systems
  - Client/Server Systems
  - Virtualization
  - Services Service-Oriented Architecture and Web
- Transaction Processing Systems
  - Payroll System
  - Order Entry System
- Enterprise Resource Planning Systems
  - An Example ERP System: SAP ERP
- Data Warehousing
- Systems Customer Relationship Management
- Office Automation
  - Videoconferencing
  - Electronic Mail
- Groupware and Collaboration
  - An Example Groupware System: Lotus Notes

Intranets and Portals

Factory Automation
- Engineering Systems
- Manufacturing Administration
- Factory Operations
- Robotics

Supply Chain Management Systems

Chapter 6 Managerial Support Systems

Decision Support Systems

Data Mining

Group Support Systems

Geographic Information Systems
- Business Adopts Geographic Technologies
- What’s Behind Geographic Technologies
- Issues for Information Systems Organizations

Intelligence Systems Executive Information Systems/Business

Knowledge Management Systems
- Two Recent KMS Initiatives within a Pharmaceutical Firm
- KMS Success

Artificial Intelligence

Expert Systems
- Obtaining an Expert System
- Examples of Expert Systems

Neural Networks

Virtual Reality

Chapter 7 E-Business Systems

Brief History of the Internet
- E-Business Technologies
- Legal and Regulatory Environment

Strategic E-Business Opportunities (and Threats)

B2B Applications

B2C Applications
- Two Dot-Com Retailers
- Two Traditional Catalog Retailers
- Two Traditional Store Retailers
- Summary: B2C Retailing
- Information Systems Controls to Minimize Business Risks
  - Types of Control Mechanisms
  - Controls in the Definition and Construction Phases
  - Controls in the Implementation Phase
    - Bibliography

Chapter 9 Methodologies for Custom Software Development
- Systems Development Life Cycle Methodology
  - The SDLC Steps
  - Initiating New Systems Projects
  - Definition Phase
  - Construction Phase
  - Implementation Phase
  - The SDLC Project Team
  - Managing an SDLC Project
  - SDLC Advantages and Disadvantages
- Prototyping Methodology
  - The Prototyping Steps
  - The Prototyping Project Team
  - Managing a Prototyping Project
  - Prototyping Advantages and Disadvantages
  - Prototyping Within an SDLC Process
- Newer Approaches
  - Rapid Application Development (RAD)
  - Agile Methodologies
  - Managing Software Projects Using Outsourced Staff
- Supporting User Application Development (UAD)
  - Applications Advantages and Disadvantages of User-Developed
  - Assessing the Risks from UAD
  - Guidelines for User Developers

Chapter 10 Methodologies for Purchased Software Packages

The Make-or-Buy Decision

Purchasing Methodology
- The Purchasing Steps
- Project Team for Purchasing Packages
- Managing a Purchased System Project
- Purchasing Advantages and Disadvantages

Special Case: Enterprise System Packages

Open Source Software

(ASPs) New Purchasing Option: Application Service Providers

Chapter 11 IT Project Management
- IT Portfolio Management
- Project Management Roles
  - Project Manager
  - Project Sponsor and Champion Roles
- Project Initiation
- Project Planning
  - Scheduling
  - Budgeting
  - Staffing
  - Planning Documents
  - Project Execution and Control
  - Managing Project Risks
  - Managing Business Change
- Project Closing
- Special Issue: Managing Complex IT Projects
- Special Issue: Managing Virtual Teams
    - and Industrial Products, Inc. CASE STUDY III-1Managing a Systems Development Project at Consumer
    - Company CASE STUDY III-2A Make-or-Buy Decision at Baxter Manufacturing
    - Company, Inc. CASE STUDY III-3ERP Purchase Decision at Benton Manufacturing
    - Project CASE STUDY III-4The Kuali Financial System: An Open-Source
  - CASE STUDY III-5NIBCO’s “Big Bang”: An SAP Implementation
    - Transition CASE STUDY III-6BAT Taiwan: Implementing SAP for a Strategic
  - CASE STUDY III-7A Troubled Project at Modern Materials, Inc.
    - System at Jefferson County School System CASE STUDY III-8Purchasing and Implementing a Student Management

PART IVThe Information Management System

Chapter 12 Planning Information Systems Resources
- Benefits of Information Resources Planning
  - Creating a Context for IS Resource Decisions
  - Aligning IS and Business Goals
- Balancing the Trade-offs Between Standardization and Agility
- Obtaining IT Capital Investment Approvals

The Information Resources Planning Process

Assessing The Current Information Resources
- Measuring IS Use and Attitudes
- Reviewing the IS Organizational Mission
- Assessing Performance versus Goals

Creating an Information Vision

Designing the IT Architecture

Formulating the Strategic IS Plan
- The Strategic IS Planning Process
- Tools for Identifying IT Strategic Opportunities

Formulating Operational IS Plans

Guidelines for Effective IS Planning

Chapter 13 Leading the Information Systems Function

Governance IS Organization Responsibilities and

Managing IT Service Delivery
- Chargeback Systems
- Service Level Agreements (SLAs)
- IT Service Management with ITIL
- Supporting Computer Users
- Strategies for User Computing
- Support Services
- Control Policies and Procedures
- Supporting Telecommuters

Managing IT Applications
- An Applications Portfolio Approach
- Metrics for IT Applications Management

Managing IT Human Resources

Managing the Business/IT Relationship

Measuring Overall IS Performance

Special Issue: IS Management in Global Organizations

Special Issue: Managing IT Outsourcing

Chapter 14 Information Security

Computer Crime

The Chief Security Officer Role

Risk Management for Information Security

Compliance with Laws and Regulations
- Sarbanes-Oxley (SOX)
- Gramm-Leach-Bliley Act of 1999 (GBLA)
- Health Insurance Portability and Accountability Act (HIPAA)
- The PATRIOT Act

Organizational Polices for Information Security

Planning for Business Continuity

Electronic Records Management (ERM)

Chapter 15 Social, Ethical, and Legal Issues

The Legal Environment

Ethics Frameworks
- Identifying Ethical Problems
- Analyzing Ethical Problems

Social Issues

Privacy
- Privacy Problems
- E-Commerce Privacy Concerns
- Workplace Privacy
- Ethics of Invasion of Privacy
- Laws on Privacy

Identity Theft
- Impact of Identity Theft
- Laws on Identity Theft

Intellectual Property Rights
- Software Piracy
- Copyright Protection
- Patent Protection
- Digital Entertainment Piracy
- Internet File Sharing
- Ethical Questions

Other Social Issues
- Access to the Technology
- Freedom of Speech
- Hazards of Inaccuracy
- Impact on Workers

The Future

Managing Information Technology

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