- PowerPoint SlidesThe PowerPoint slides that have been developed for this edition
emphasize the key concepts in the text, include many of the figures in the text, and provide
some Web links to enhance student learning. Faculty instructors can customize these
presentations by adding their own slides and links to Web resources and/or by editing the
existing ones. - The Image Libraryis a collection of the text art organized by chapter. This collection
includes all of the figures, tables, and screenshots (as permission allows) from the book.
These images can be used to enhance class lectures and PowerPoint slides.
CourseSmart eTextbooks Online
CourseSmartis an online delivery choicefor instructors and students. If this alternative is
selected, students purchase an electronic version of the textbook at a different price. The poten-
tial advantages of an etextbook are that students can search the text, make electronic notes, and
bookmark important passages for later review (www.coursesmart.com).
ACKNOWLEDGMENTS
Our thanks go to our professional colleagues who have used one or more editions of this
textbook and have provided valuable feedback to us directly, or responded to review requests by
our publisher, since the first edition in 1991. The list is too long to provide here, but we hope that
all of you will accept our collective, anonymous Thank You!
Special thanks also go to academic colleagues (mostly current and prior Indiana University
faculty and students) who have coauthored content for specific chapters that can still be found in
this edition: Susan A. Brown, Dong-Gil Ko, Lisa Murphy, Jay Newquist, Madhu Rao, Blaize
Reich, Andrew Urbaczewski, Ramesh Venkataraman, and Dwight Worker. The following
individuals have also collaborated with us on case study research or coauthored the case studies that
appear in this book: Ron Anderson-Lehman, S. Balaji, Greg Clancy, Tony Easterlin, Jane
Fedorowicz, Janis L. Gogan, Dale Goodhue, Vijay Khatri, Scott A. Kincaid, Nicholas Lockwood,
Stephen R. Nelson, Kevin Ryan, John Sacco, Rebecca Scholer, Mohan Tatikonda, Iris Vessey,
Hugh Watson, Taylor Wells, Bradley Wheeler, Michael Williams, and Barbara Wixom.
We have also benefited from several sources of support for our research that have led to the
development of case studies for this textbook—including the IM Affiliates program at the Kelley
School of Business at Indiana University, the EDS Corporation, British American Tobacco,
SAP-America, Teradata Corporation, the Center for Information Systems Research at MIT’s
Sloan School of Management, and the Society for Information Management (SIM). Our deep
appreciation goes out to the reviewers of the sixth edition, who helped make the seventh edition
better: T.C. Bradley, III, Indiana University; Chiang-Nan Chao, St. John’s University; Abbas
Foroughi, University of Southern Indiana; Richard Gram, Worcester Polytechnic Institute;
Georgia Miller, Indiana University-Purdue University at Columbus; Ezra Rhein, Brooklyn
College; Robin Starnes, Texas A&M University; Manouchehr Tabatabaei, Georgia Southern
University; Nolan J. Taylor, Indiana University; and Patricia White, Troy University.
Finally, each author extends their gratitude to the other four for their intellect, professionalism,
and longtime interest in providing quality instructional materials for today’s and tomorrow’s
business managers and IS leaders.
Carol V. Brown
Daniel W. DeHayes
Jeffrey A. Hoffer
E. Wainright Martin
William C. Perkins
October 2010Preface xix