Managing Information Technology

620 Part IV • The Information Management System

1.No unplanned interruptions

2.Meet scheduled dates

3.Meet budget

4.Continuity of staffing

5.Knowledge transfer

6.Maintain data integrity

7.Resulting service levels will be consistent, with contractual

agreements met

8.Successful integration of application and infrastructure

teams

office was ready to manage this integration. They

were very impressed with the size of Eagle II and

how we handled risk management, change manage-

ment, and progress stewardship.

—Cheri E. Dayton, Senior Manager, Guarantee

Systems Development

Oversight for the integration activities for the merger
as a whole was provided by Rob Autor, who was Sallie
Mae’s VP for integration. Autor and his group of three
global project managers, based in Reston, monitored
the data-center move from a business perspective, keeping
the key players (the board, CEO, McKinsey, institutional
clients, and auditors) informed of the DCR team’s progress.
Under the authority of the larger project office, the
focused project-management office (FPMO) for the DCR
initiative was responsible for monitoring and reporting
global issues related to the data-center integration, includ-
ing status of project plans, timing, codependencies, risks,
and financial issues. The criteria for success for the DCR
project are presented in Exhibit 5.
The project leader for the DCR team was John
Bennett, who had started as a Unity programmer at USA
Group 15 years earlier. Bennett had overall accountability
for planning, management, and communications. One

member of the IT consulting team was kept on the project

full time to help infuse best industry practices and to serve

as a coach. During the kickoff meeting in Reston, Bennett

had seen this particular consultant in action and liked his

strong collaboration and communication skills, strong

work ethic, and willingness to listen.

Defining and Implementing by Move Element

Based on guidelines from both the steering committee and

the project manager, the other managers on the DCR team

were responsible for specific deliverables from each phase.

Phase I

High-Level

Planning

Phase II

Detail Planning

Phase III

Execute

High-Level

Transition

Planning

Sessions

2.1–2.4

Assess

Environment

• Technical Overview


• Technical Support
  Assessment


• Existing Disaster
  Recovery Plans


• Other App Info

3.1

Define Move

Requirements

• Move Plan (by Move
  Element)–Overview,
  Move Strategy,
  Target Configuration

3.2

Detailed

Planning

• Move Plan (Final)


• Project Plan (Robust)

3.4

Move

Execution

• Successful

3.5

Post-Move

Execution

• Clean up

Work Project Manager Meetings

Project Manager Meetings

2.5 –2.6

Define Move

Elements

• Move Element
  Definition Meetings


• Move Plan (Move
  Element List)

Revised 12-27-00

3.3

Pre-Move

Execution

• 
  


• 
  


• 
  


• Service Contracts

TestPlans

Dry-Run

Nesting

Environment

Established

EXHIBIT 6 Data Center Relocation Approach

EXHIBIT 5 Success Criteria for Data Center Relocation