✔ Find the best possible people for the redesign team. Think beyond technical aspects to
issues of change leadership. [☛10.1 HiPo Teams]
✔ Proceed boldly but carefully with unproven technology. Relying on vaporware has its
dangers.SOME DON’TS
✘ Don’t get frustrated. You will meet resistance when you change “the way things are
done around here.”
✘ Don’t let senior management off the hook. They, not the project team, need to own
the final outcome.Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download.The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.
RELATED LEADERSHIP TOOLS
2.1 Systems Thinking 4.1 Organizational Design 5.4 Change Scale
2.6 Clarifying Purpose 4.4 Employee Involvement 5.6 Aligning Systems
2.7 Goal Statements 5.2 Major Change 5.8 Human Transitions
FOR FURTHER ASSISTANCE
Currid, Cheryl C. The Reengineering Toolkit: 15 Tools and Technologies for Reengineering Your Organization.Prima Pub,
1996.
Hammer, Michael, and James Champy. Reengineering the Corporation: A Manifesto for Business.Harperbusiness, 1994.
Hammer, Michael, and Steven A. Stanton. The Reengineering Revolution: A Handbook.Harperbusiness, 1995.
SECTION 4 TOOLS FORDESIGNINGPRODUCTIVEPROCESSES ANDORGANIZATIONS 111