7.8 Affinity diagrams: Organizing mountains of data 227
➥Helps groups organize a large number of ideas into logical groupings, ready for
action.SECTION8—TOOLS FORCOMMUNICATION
8.1 Powerful leadership conversations 232
➥Helps leaders “read” face-to-face conversations, diagnose typical conversation diffi-
culties, and also coach others.
8.2 Direct leader-to-employee communication still works best 236
➥Helps leaders communicate openly and directly with employees, contributing to
the success of the organization.
8.3 The leader’s role in organizational communication 239
➥Provides specific advice for leaders who communicate with large, geographically
dispersed groups of employees.
8.4 Levels of communicating: Debate, dialogue, and discussion 242
➥Shows how dialogue and discussion can move a group to develop new options for
action and achieve consensus.
8.5 Metacommunicating: Talking about talking 245
➥Gets leaders beyond “more of the same” communication that isn’t working, and
invites both parties to “talk about how you are talking.”
8.6 Communication 101: Dealing effectively with feelings at work 248
➥Provides a range of approaches on how to deal with difficult feelings in a group.
8.7 Actively listening for content, feeling, and meaning 251
➥Starts with the basic mechanics of listening, and builds up to the highest forms of
listening. Includes a listening assessment.
8.8 Listening techniques: Tactics to improve your listening 254
➥Lists specific situations and gives concrete suggestions on the techniques of listening.
8.9 Cross-cultural communication 257
➥Helps recognize some subtle cultural cues, providing suggestions for dealing with
cross-cultural differences within organizations.
8.10 Media relations for leaders 260
➥Provides basic tips on how to work effectively with the media, at both planning
and tactical levels.SECTION9—TOOLS FORLEADING ANDINFLUENCINGOTHERS
9.1 Leadership versatility: Matching your role to the situation 264
➥Shows the range of behaviors leaders use to suit a leadership situation at hand.
9.2 Matching your leadership style to the situation 267
➥Provides a specific diagnostic for matching a leadership situation, and the people
involved, with the best leadership style.
9.3 Leadership strategies for delegating work 271
➥Combines the work of a number of experts to help leaders delegate tasks in a vari-
ety of organizational situations.xvi ANNOTATEDCONTENTS