- Actively listening to content:
1 2 3 4 5 I consciously use summarizing and paraphrasing to
clarify my understanding, before I give my point of
view.1 2 3 4 5 I am aware of the difference between stating an
observation and making an evaluation.
1 2 3 4 5 I am able to name problems in a way that does not
make them personal.
1 2 3 4 5 I am aware of the difference between listening to
content and listening for process.
- Listening for process:
1 2 3 4 5 I understand when to respond to process; that is, how we are dealing with the con-
cern (as opposed to content).
1 2 3 4 5 I am able to metacommunicate; that is, talk about what we are talking about.
[☛8.5 Metacommunicating]
1 2 3 4 5 I understand the power of framing and reframing, and can help others reframe
issues or concerns when appropriate. [☛7.1 Problem Framing]
- Listening for emotions:
1 2 3 4 5 I can hear the emotion in another person’s words, voice, tone, and other nonver-
bals, and reflect that emotion back to the person.
1 2 3 4 5 I know when it is appropriate to make a listening response to other people’s emo-
tions.
1 2 3 4 5 I know I cannot fix emotions, I can only help people express them more clearly.
- Listening overall:
1 2 3 4 5 I often ask for feedback on my listening skills.
Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download. The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.
RELATED LEADERSHIP TOOLS
1.8 Recursive Leadership 8.5 Metacommunicating 8.8 Listening Techniques
8.1 Conversations 8.6 Communication 101 12.4 Feedback
FOR FURTHER ASSISTANCE
Covey, Stephen. The Seven Habits of Highly Effective People: Powerful Lessons in Personal Change. Simon & Schuster,
1989.
SECTION 8 TOOLS FORCOMMUNICATION 253
ContentProcessEmotionWater Line