Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download.The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.
RELATED LEADERSHIP TOOLS
8.6 Communication 101 12.5 Negative Feedback 13.1 Coaching
12.4 Feedback 12.7 Dealing with Conflict 13.6 Attribution Theory
FOR FURTHER ASSISTANCE
Lerner, Harriet. The Dance of Anger: A Woman’s Guide to Changing the Patterns of Intimate Relationships.Harper &
Row,1985.
Lerner, Harriet. The Dance of Intimacy: A Woman’s Guide to Courageous Acts of Change in Key Relationships.Harper &
Row, 1989.
SECTION 12 TOOLS FORLEADINGRELATIONSHIPS 371
Note a couple of ways you can you handle these situations more directly.[☛ 8.1 Conversations, 8.5 Metacommunicating, 8.6 Communication 101]Have you noticed any indirect communication within your workgroup?Specify a couple of steps you can take to ensure that more direct, honest, and relationship-enhancing confrontation
occurs within your workgroup or team.[☛12.4 Feedback, 12.6 Confrontation]