WEB WORKSHEET
Think about a balanced scorecard for yourself, your workgroup or team, your business unit, or
your organization. A process for doing this will surely involve a number of iterations. This pro-
cess could be done by you as an individual or by a working group, depending on the nature of
the scorecard and the culture of the organization.
- Make a quick first pass by jotting measure areas in the matrix provided. Don’t worry
about being right or wrong at this point. - After the first pass, check your work against the guidelines listed previously and revise it.
- When you have a preliminary list, informally check and refine your thinking with a
few stakeholders. - Now work with a wider group of people to get the measures right.
- Communicate not only your balanced scorecard, but why and how the measures were
chosen.
Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download.The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.
RELATED LEADERSHIP TOOLS
1.7 Results-Based Leaders 2.5 Values 3.1 Strategy
2.1 Systems Thinking 2.7 Goal Statements 4.6 Open-Book Leadership
FOR FURTHER ASSISTANCE
Boyett, Joseph H., and Jimmie T. Boyett. The Guru Guide: The Best Ideas of the Top Management Thinkers.John Wiley &
Sons, 1998.
Kaplan, Robert S., and David P. Norton. The Balanced Scorecard: Translating Strategy into Action.Harvard Business
School Press, 1996.
Ulrich, David, Jack Zenger, and Norman Smallwood. Results-Based Leadership.Harvard Business School Press, 1999.
SECTION 2 TOOLS FORBIG-PICTURETHINKING 67
Scorecard measure The few specific,
area Who the measure is for significant measures