Consider each module a specific set of tools to be
used as needed with each client.
For example, you may have a client who has just
lost her job. Starting with Module 6: Setting
goals would likely not be useful to this client. But
tips for managing cash flow and identifying new
resources if she doesn’t have enough cash to
cover basic living expenses (Module 10:
Managing cash flow and Module 8: Managing
income and benefits) could be useful for this
client at this particular time.
You may have a client who wants to get out of
debt. A focus on cash flow (Module 10:
Managing cash flow) may be useful, but you and
the client might decide to start by developing a
simple plan to lessen her debt (Module 11:
Dealing with debt).
If your work only allows you to meet with a client
infrequently—or even just once—this toolkit will
also help you identify ways to start a
conversation that opens the door for you to make referrals to others in your community who
may provide financial education or work with your client to build financial empowerment.
To make the best use of the toolkit, however, we advise not giving clients all of the tools at once.
Getting too many tools at one time would likely be overwhelming for most clients. A better
approach is to identify the topic and tool that will make the biggest difference for each client. If
you are going to send tools home with your client, limit it to one or two that you
have worked with them on how to use. If you give them too many tools at once, none of
the tools are likely to be used.
The Consumer Financial Protection Bureau (CFPB) has prepared this material as a resource for the public. This material is provided
for educational and information purposes only. It is not intended to be a replacement for the guidance or advice of an accountant,
certified financial advisor, or otherwise qualified professional. The CFPB is not responsible for the advice or actions of the
individuals or entities from which you received the CFPB educational materials. The CFPB’s educational efforts are limited to the
materials that the CFPB has prepared.
Giving clients tools
Giving clients tools to take home to
work on can be helpful. At home, they
may have access to accurate
information to complete the tools.
But take care to not send too many
tools home with them at once.
Getting all of the tools at once or even
five tools at one time can be
overwhelming for most clients. A
better approach is to identify the
topic and tools that will make the
biggest difference for each client at
that specific time.
And if you decide to send tools home
with your client, limit it to just one or
two that you have shown them how to
use.