- Have you been denied a savings or checking
account? If yes or I don’t know, see Module 13. - Do you feel like the financial services you use
cost you too much? If yes or I don’t know, see Module 13. - Do you know who to call with a complaint
about a financial product or service? If no or I don’t know, see Module 14.
Answers to Questions 14 and 15 will vary. Use the answers to these two questions as additional
information to help you pinpoint the module and tool that will be most useful for your client
right now.
The Consumer Financial Protection Bureau (CFPB) has prepared this material as a resource for the public. This material is provided
for educational and information purposes only. It is not intended to be a replacement for the guidance or advice of an accountant,
certified financial advisor, or otherwise qualified professional. The CFPB is not responsible for the advice or actions of the
individuals or entities from which you received the CFPB educational materials. The CFPB’s educational efforts are limited to the
materials that the CFPB has prepared.